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Twin Casino Responsible Gambling Basics

Play only from 18+, knowing every Twin Casino account carries deposit limits, loss limits, session time reminders, self-exclusion and reality checks.

Set a Deposit Limit

Licensed since 2008Gaming Control Board Curaçao OGL/2008/4109/584, audited by eCOGRA and Gaming Laboratories International

Key Facts

See the Essentials First

Twin Casino keeps the essentials short, so a new player can check them in seconds.

Minimum age18+

Regulator and licenceGaming Control Board Curaçao, OGL/2008/4109/584

Gambling Helpline Aotearoa0800 654 655

Limits or exclusion questions[email protected]

Inside Your Login

Every Control the Account Holds

By the end, you will know which tool to switch on and when.

Cap First, Play Second

This caps what you pay in over a set period, so an evening stays an evening. Set it before you play, never after a loss.

When a Run Turns Bad

This sets the most you can lose in a period, so a bad run cannot continue quietly. Turn it on if you chase losses.

When Time Slips Away

Reminders nudge you when a session runs long, so play does not swallow an afternoon. Switch them on when you lose track of time.

Need a Full Break?

This shuts play on your account for a set time, beyond a pause. New Zealand has no national register, so it happens here.

Known, Not Felt

A reality check pops up to show how long you have played and what it has cost, so the numbers stay in plain sight.

At the Limits Screen

Two Minutes Before the First Spin

This walk-through settles where the controls sit and what to look at before you play.

Signed In, Not Shared

Open your profile menu from the header after you log in, and check that the account shown is yours.

Look Past the Personal Details

Find the limits section inside your profile, where play controls sit beside your personal details. Look past the personal details to that menu.

Three Kinds, One Choice

Pick deposit, loss or session time depending on what worries you most, because each one guards a different part of the session.

Before Your Next Deposit

Confirm the setting, then reopen the page to check the limit is saved and shown in your account before you deposit again.

Keep Under-18s Out and Get Advice

Verify Age Early. Joining asks for your date of birth, and nobody under 18 can open an account. Photo ID, address proof and a card image are checked before your first withdrawal.

Household Device Rules. Filtering tools built into a phone or laptop can hide gambling sites from everyone sharing the device. Switch them on, and keep the passcode with an adult.

Who Can I Call? Bring it up calmly and talk about the person, not the money. If that feels too hard, Gambling Helpline Aotearoa listens to relatives as well, any hour of the day.

Is Play Still Fun for You?

Catching these signs early keeps a habit small while it is still easy to change. Setting a deposit limit or taking a pause is the first step, and you can arrange it before the next session rather than after a loss.

Read through these honestly, and treat any one of them as a reason to slow down.

Chasing losses with money meant for bills
Hiding how often you play from family
Borrowing to keep the session going
Playing longer than you planned
Feeling restless on days you do not play
Spending less time on things you enjoy
Lying about what you spend on play

Four Ways to Reach Out

Who Can You Talk to About This?

Use this when the signs above feel familiar and you want a person rather than a screen.

Gambling Helpline Aotearoa

Staffed around the clock, this line is free and confidential, for players and for relatives and friends worried about someone. Trained people listen, explain options and stay with you without judgement. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Free counselling, peer support and cultural support reach players and whanau through clinics across the country, with phone, text and weekday in-person access. Bringing family along is welcome. pgf.nz

Safer Gambling Aotearoa

Health New Zealand's information site lays out the signs of harm, practical tips and a finder for local support, written for people who gamble and for those around them. safergambling.org.nz

How Long a Break Do You Want?

Taking a Few Days Off. A pause is a break you choose for hours or days. Open your account settings, choose the duration and confirm, and play is blocked for that window while your balance and history stay in place. When it lapses, access returns without you asking.

Before Play, Not After a Loss. Self-exclusion shuts access for a long stretch, up to two years where signs of harm are present, and it cannot be lifted early. Start it in your account settings or ask support to apply it. Your balance stays yours, but the door remains closed until the term ends.

Excluding in Your Own Account. No national register covers this country, so the casino account is where you exclude yourself, and the Gambling Helpline Aotearoa can carry the conversation further. Its advisers know what the break means and what support sits alongside it.

You're Weighing It Up

Limits, Breaks and Final Closures

Useful when you are deciding whether to slow down, step away or finish with the account.

Can I shut my account permanently instead of pausing it?+

Yes. Ask the support team by email and they will close the account for good, which ends play on this platform rather than resting it. Nothing reopens on its own afterwards.

My partner plays more than they should, who can advise me?+

The Gambling Helpline Aotearoa takes calls from relatives as well as players, around the clock and free of charge. Counselling through the Problem Gambling Foundation is also open to family members, and both are listed below.

Once a limit is saved, can I move the number up later?+

You can revisit it in the same section of the account where you first set it. Choose a different figure and save it there, so the ceiling always matches what you want to spend now.

What does a pause block while it runs, and when can I play again?+

A pause stops you logging in and playing for the stretch you picked, and it lifts by itself once that stretch ends. Your balance and history stay put, so you return to the same account.

Is there any way to cut a self-exclusion short?+

No. A self-exclusion covers the whole period you selected and cannot be undone partway through. Treat the length as final when you choose it, because nothing in the account will release it sooner.

Do the mobile pages let me set a spending cap?+

Yes. The mobile version carries the same account section as the desktop site, with the same controls in the same order. Open it on your phone and set the cap there without switching devices.