Your withdrawal is waiting

Verify Your Identity at Twin Casino

The licence we hold requires us to confirm who you are before your first payout, and the check usually takes 38 hours.

Licensed since 2008Gaming Control Board Curaçao OGL/2008/4109/584, audited by eCOGRA and Gaming Laboratories International

Before your payout

What Happens While Your Payout Waits

Here is who runs the check, what it costs you in time and who to ask.

Who runs the check

Twin Casino N.V.

Licence

Gaming Control Board Curaçao, OGL/2008/4109/584

Review time

38 hours

Required by

At the latest before the first withdrawal

Questions

[email protected]

Minimum age

18+

Your clean upload

Your documents are half a page away

You will know exactly which file goes where and what makes a copy pass.

Find the documents area

Sign in and look for the documents area in your profile, where each file type has its own slot. Anything left in the wrong slot adds a round trip before the reviewer even sees it.

Is anything cut off?

Photograph your photo ID flat on a dark surface in daylight, keeping all four corners inside the frame. Glare across the face or a shadow over the expiry date is the usual reason a shot gets sent back.

When your card is up

Show the payment card you deposited with, with the middle digits and the security code masked. Your name must match the account, and screen captures are fine as long as the edges are readable.

Before it becomes a payout

Send everything in one batch so the reviewer can clear it in a single pass within 38 hours. Watch your inbox for one clear request rather than a trickle of separate ones.

Four documents

The Papers Behind a Cleared Payout

Use this list while you gather the files, before the reviewer asks for them.

Photo ID

ConfirmsYour name and date of birth

Must showFull face, all corners, readable expiry date

Proof of address

ConfirmsWhere you live now

Must showYour name, your address, issued recently

Payment card image

ConfirmsYou own the card used

Must showCardholder name, last four digits visible

Your File Came Back Rejected

Same Name, Correct Address. A payslip or bill carrying another name or an old flat address proves nothing about you, so the reviewer has to stop. Upload a statement dated within the last three months. Make sure the address matches your account exactly.

The Screen Shot That Fails. Grabbed screen images lose the corners and the security details a reviewer needs to see before the file can be accepted. Photograph the paper itself, not the screen. Lay it flat in daylight, no glare.

Expired Cards And Passports. Anything past its expiry date is refused on sight, because a lapsed document can no longer confirm who you are today. Check the expiry date before you upload. Renew first, then send the new one.

Source Of Funds, Plainly

Since Twin Casino N.V. holds licence OGL/2008/4109/584 from the Gaming Control Board Curaçao, anti-money-laundering rules come with the licence. A funds question is routine paperwork, never a suggestion that you have done something wrong.

Depending on your case, the checks team may look for any of these:

Recent bank statements
Payslips from your employer
A tax return or notice
Proof of a property sale
Confirmation of an inheritance

No Surprise Requests

Catch The Request Before It Lands

Twin Casino asks at set points, so you can see the request coming and prepare once.

Send Files Before You Cash Out

Cashing out for the first time opens the file, and the licence requires your identity confirmed before money leaves — photo ID, proof of address and card image.

Add A Card, Expect A Look

Adding Skrill, Neteller, POLi or a fresh card means a new route for money, so the team may re-confirm the card image and the ID behind it.

Before Your Age Is Settled

Anyone at the table must be 18 or over, so a light age check can follow registration and simply asks for a photo ID that shows your date of birth.

Lift Your Limit, Show Your ID

Lifting a limit you set yourself asks for a fresh look, because a higher ceiling changes what you can put through the account and needs your ID on file.

Know before you send

Your Withdrawal Is Waiting on This

You will know what is asked, when it comes and how each answer settles it.

Is my ID safe once I upload it to Twin Casino?+

Yes. Files travel over 256-bit TLS encryption, so nothing is readable in transit, and only the team handling your check can open them. Sensitive data is kept to the minimum needed for the licence and shared with no one outside that process.

When exactly do I have to send my documents in?+

At the latest, before your first withdrawal leaves the account. Twin Casino may ask earlier than that, at registration or after your first deposit, and the request arrives as a short message pointing to the upload area. Sending the files on the day you open the account saves the wait later.

Why does a casino need to know where my funds come from?+

Because the Gaming Control Board Curaçao licence under OGL/2008/4109/584 makes source of funds checks a routine duty against money laundering. It is not an accusation and not aimed at you. A short statement or a bank line usually closes it.

What happens if the reviewer turns down my document?+

You get a message naming the exact problem, such as a blurry edge or a crop hiding a corner. Send a fresh copy of that one file, not the whole set, and the queue picks it up again. Most refusals are fixed with a single retake.

How long does the Twin Casino verification take?+

Allow up to 38 hours from the moment your files land in the queue. Clear photos often clear well inside that window, and delays come almost always from images that need a second look. Your withdrawal stays held until the check is closed.

Do I need to send the papers again at some point?+

Possibly, yes. An expired ID or a new address means a fresh copy of that document, and a review can occasionally call for an updated card image. Anything already on file that is still valid is not requested twice.